Shipping & Returns
📦 Guaranteed discreet shipping
Every order ships in plain, discreet packaging. No mention of our store or its activity appears on the parcel or the delivery note. All prices are charged in euros (€).
Preparation time
1 to 2 business days
Spain (mainland)
2–4 business days — from €5
Western Europe
3–6 business days — from €6
Rest of Europe
4–6 business days — from €11
Americas & international
5–10 business days — from €21
The exact rate and delivery time are calculated automatically from your country at checkout.
🎁 Free shipping thresholds
Free shipping applies above an order amount that depends on the destination. The exact threshold for your country is always displayed in the cart.
Spain (mainland), Portugal, Italy
From €100Balearic Islands
From €150France, Germany, Benelux, Netherlands
From €300UK, Austria & some EU countries
From €500Canary Islands & long-distance
From €300 / variable🇪🇸 Spain — detailed rates
Mainland (Peninsula)
From €5 — 2–4 business daysBalearic Islands
From €8.50 — 3–5 business daysCanary Islands
From €9 — 5–8 business days (IGIC & customs included)🌍 International shipping
We ship to over 50 countries across Europe, the Americas and beyond. Indicative home-delivery rates:
Portugal, Italy
From €6–8France, Germany, Netherlands
From €8Belgium, Luxembourg, Austria
From €9–11United Kingdom
From €15Rest of Europe
From €11–21USA, Switzerland, Norway
From €21Latin America & worldwide
From €25US orders under €800 are exempt from customs duties. The exact price for your country appears in the cart once you select it.
↩️ Returns policy
You have 30 days from receipt of your order to return an unopened item in its original packaging.
✓ Unopened items accepted within 30 days
✓ Refund within 5 to 10 business days after we receive the item
✓ Exchange possible subject to availability
✗ Opened items not accepted for hygiene reasons
✗ Damaged or incomplete items not accepted
To start a return, contact our customer service with your order number.