Frequently Asked Questions
Find answers to the most common questions here. If you can't find what you're looking for, feel free to contact us.
Is the shipping really discreet? +
Yes, absolutely. Your parcel arrives in plain brown or white packaging, with no mention of the contents or our store name. The reference on your bank statement is discreet too.
What are the shipping costs? +
Shipping is free above a country-specific threshold (shown at checkout). Below it, fees start from a few euros depending on the destination and the option chosen. All prices are charged in euros (€).
Can I return a product? +
Yes. You have 30 days from delivery to return an unopened item in its original packaging. Opened items cannot be returned for hygiene reasons. Refunds are processed within 5 to 10 business days.
Is my personal data safe? +
Yes. The site uses an encrypted HTTPS connection, passwords are hashed (never stored in plain text), and no banking data is kept on our servers. Payment is handled by PayPal, PCI-DSS certified.
Which payment methods do you accept? +
We accept PayPal (with Visa, Mastercard or a PayPal account) and bank transfer. All payments are processed securely.
Do the products come with a warranty? +
Yes. All our products come with the 2-year legal warranty of conformity. If there is any issue, contact us and we will help.
Can I order without creating an account? +
Yes, you can check out as a guest without creating an account. If you want to track your orders or manage your details easily, we recommend registering.
How can I delete my account? +
You can delete your account from My account > My details > Delete account. You can also request it via our contact form.
Didn't find an answer to your question?
Contact us